Field serviceNEW
When the work happens on the street, coordinating technicians and work orders becomes the heart of the operation. Field service lets you schedule the orders, dispatch the right technician to each one, and track everything on a dispatch board, who’s on the way, who’s in service, and what’s still to be assigned. That way the field team’s schedule stops living in message groups and gains a single, visible place.
- Schedule work orders with a date and an owner.
- Dispatch the right technician to each service.
- A dispatch board with the view of who goes where and when.
Free in Sellio, you only pay for the machine
Field service is included. The product stays free and you pay only for infra usage above US$20 a month.
An organized field
With the dispatch board, the technicians’ schedule leaves the message groups and gains a visible place.
On-time service
Dispatching the right technician with the schedule in view reduces delays and missed visits.
A complete history
Each order stays tied to the customer, so the next service starts with all the context.
A central dispatch board: the entire field operation in one place.
From scheduling to service: the work order follows the technician to the end.
Tied to the customer: each order stays in the served customer’s history.
The field operation on one board
Instead of coordinating technicians by message and spreadsheet, you see everything on the dispatch board: the day’s orders, who’s allocated, and what’s left. The field schedule gains clarity and the team knows exactly where to go.
The right technician on the right order
You dispatch each order to the right professional, considering their schedule. The service comes out organized, the customer is notified, and the order history is recorded in the CRM.
- 1
Create the work order from the customer request.
- 2
Schedule a date and pick the responsible technician.
- 3
Dispatch from the board and track progress.
- 4
Close the order and the history stays on the customer.
A scheduled installation
You create the order, pick the technician with a free schedule, and dispatch it, all visible on the day’s board.
A maintenance request
A customer request becomes a work order, is dispatched to the right technician, and the customer is notified of the time.
Can I see every technician's schedule?
Yes, the dispatch board shows the whole field operation in one place, who's assigned and what's still open.
Does the work order stay tied to the customer?
Yes, each order stays in the served customer's history.
How do I schedule a work order?
You set a date and an owner for the order, and it appears on the dispatch board.
How does dispatching to the right technician work?
You dispatch each order to the technician with the right availability, considering their schedule.
Where do I track who is on the way and who is still unassigned?
On the dispatch board, which shows who's on the way, who's in service, and what's still unassigned.
Does this replace coordinating technicians over message groups?
Yes, it replaces coordinating by message and spreadsheet with a single visible board.
Is the customer notified of the appointment time?
Yes, the customer is notified when a technician is dispatched.
Does order history help with the next visit?
Yes, each order stays linked to the customer, so the next visit starts with all the context.
Is field service included in the free plan?
Yes, it's part of the product, which is free to use, you only pay infrastructure usage above US$20 a month.
Work management and projects
Visual Monday-style boards for the whole team, in the same place as the CRM.
Time tracking and timesheets
Log hours per task, mark what is billable and close the month inside your projects.
OKRs and goals
Company, team and person objectives with key results that update on their own.