Help desk and ticketsNEW
Support your customers in a three-panel console, the way the best help desks do it: on the left, saved views with a counter (unassigned, mine, overdue); in the center, the queue with search, sorting and bulk actions; on the right, the customer context column with live SLA clocks and a ticket AI panel that classifies the topic, reads sentiment, points to similar tickets and suggests articles. Incoming email turns into a ticket on its own, event-based and time-based automations move the queue, routing sends each topic to the right team, macros reply in one click and CSAT measures the service at close. Incidents group tickets under a public status page, and you export reports to PDF and XLSX. All tied to the customer record, with no other tool.
- Three-panel console: saved views with a counter, queue with search, sorting and bulk actions, and a customer context column.
- Live SLA clocks per ticket: the clock runs only during work hours and warns before it breaches.
- Ticket AI panel: classification, sentiment, similar tickets and suggested articles next to the conversation.
- Incidents with a public status page and report export to PDF and XLSX.
Free in Sellio, you only pay for the machine
A help desk with SLA, console and CSAT is usually a separate subscription. In Sellio it comes with the CRM: you only pay for the machine.
No request forgotten
The SLA times every ticket during business hours and alerts before it breaches, so nothing sits without a reply.
Faster first response
Macros and AI-suggested replies deliver the first contact in seconds, keeping the brand voice.
The agent sees the whole customer
Deals, contracts and past conversations appear next to the ticket, without opening another tool.
Fewer tickets, more self-service
The public help center resolves frequent questions on its own and lightens the team’s queue.
Support in the same system as the CRM: the agent sees deals, contracts and customer history without switching tabs.
Event-based and time-based automations, plus automatic routing, keep the queue moving on its own.
AI-suggested replies speed up the first response without losing your brand voice.
A public help center answers common questions before they even become tickets.
A queue that takes care of itself
Each ticket carries an SLA that counts only during business hours and warns before it breaches. Event-based and time-based automations reassign, prioritize and escalate, while routing sends each topic to the right group. The agent focuses on solving, not on organizing the queue.
Full context on one screen
In the console, the customer conversation sits next to the team’s internal notes and their whole history in the CRM. Macros apply replies and actions in one click and, at close, the CSAT survey measures how the service went.
The three-panel console
On the left are the saved views with a counter, so you know at a glance how many tickets are unassigned, overdue or yours. In the center, the queue with search, sorting and bulk actions lets you reassign or close several at once. On the right, the context column gathers the customer history, the live SLA clocks and the ticket AI panel, all without leaving the screen.
Ticket AI and incidents with a public status page
The AI panel classifies the topic, reads sentiment, shows similar tickets and suggests knowledge base articles, so the agent replies faster and with context. When something bigger happens, tickets group into an incident with a public status page, and you export the reports to PDF and XLSX to share with whoever needs them.
- 1
Connect the support email: incoming messages become tickets in the queue.
- 2
Set the SLA, business hours, groups and routing rules.
- 3
Handle it in the console with conversation, internal notes, macros and AI-suggested replies.
- 4
Close the ticket, collect the CSAT and publish common answers in the help center.
Customer email at 10 p.m.
The message becomes a ticket right away, routing sends it to the right group and the SLA starts counting at the next work hours.
A question that repeats every week
A macro replies and closes in one click; if it is very common, the help center article resolves it before the ticket is born.
An upset customer with urgency
A time-based automation prioritizes and escalates the case, and the console shows the full history so the agent replies with context.
Do I need another help desk tool?
No. Support runs in the same system as the CRM, with the agent seeing deals, contracts and customer history without switching tabs.
Does the SLA count outside business hours?
No, the SLA clock only runs during work hours and warns before it breaches.
Does the AI reply for me?
It doesn't replace the agent; the AI panel classifies the topic, reads sentiment, shows similar tickets and suggests articles to speed up the reply.
How does the three-panel console work?
On the left are saved views with a counter, in the center the queue with search and bulk actions, and on the right the customer context with SLA and AI.
Can I handle a bigger incident and export reports?
Yes, related tickets group into an incident with a public status page, and you export reports to PDF and XLSX.
How does a customer email automatically become a ticket?
The incoming message becomes a ticket on its own and routing sends the topic to the right team, with no manual work.
What do event-based and time-based automations do?
They reassign, prioritize and escalate tickets on their own, keeping the queue moving without the agent having to organize it.
Is there a customer satisfaction survey?
Yes, CSAT measures how the service went as soon as the ticket is closed.
Does this reduce the volume of incoming tickets?
Yes, the public help center answers common questions before they even become tickets, lightening the queue.