Customer portal and public KB
Offer a customer portal and a public knowledge base via a signed link, so the customer tracks tickets and finds answers on their own, without you paying for an external seat.
- Customer portal via secure link
- Public knowledge base
- Tickets and service SLA
Free in Sellio, you only pay for the machine
Customer portals usually charge per external user. Here there’s no such cost: you only pay for the machine.
Portal by signed link
Your customers reach a secure portal through a link, with no per-external-user cost. Serve as many customers as you want with no per-seat fee: you only pay the machine.
Public knowledge base
Publish articles that answer the most common questions and cut down on tickets. Customers help themselves, any time of day.
Tickets with SLA
Organize support by category, priority, and response deadline. Nothing goes without an owner or a time to be resolved.
24/7 self-service
The portal and the knowledge base stay available around the clock, no matter your team’s hours. Less queue, more satisfaction.
Centralized history
Every customer interaction is recorded and tied to the account. Support has full context in every conversation.
Portal and KB with no external-user cost
Signed link (HMAC): secure and login-free
Support with SLA and queues in the same CRM
Self-service
The customer tracks their tickets and browses the knowledge base via a secure link, reducing support volume.
Structured support
Tickets with categories, priorities and SLA keep support organized and measurable.
- 1
Write the articles and publish the knowledge base.
- 2
Generate signed portal links for your customers.
- 3
Receive tickets classified by category, priority, and SLA.
- 4
Track each account’s history in one place.
Reducing support volume
Articles in the public base answer repeat questions and cut part of the tickets before they even arrive.
Serving external partners
A signed link gives customers and partners portal access without charging for each external user.
Meeting response deadlines
Tickets with SLA by priority ensure critical cases are handled within the agreed time.
What is Sellio's customer portal?
It's a self-service portal accessed via a secure link, where the customer tracks their tickets with no login required.
Do I pay for each external customer who accesses the portal?
No, the portal and knowledge base have no per-external-user cost, you only pay for infrastructure.
How does the signed link work?
It's a secure HMAC link that grants portal access without requiring the customer to sign up or use a password.
What is the public knowledge base?
It's published articles that answer common questions, so customers can help themselves any time of day.
How does ticket SLA work?
Tickets have category, priority and a response deadline, ensuring critical cases are handled within the agreed time.
Is the portal available outside business hours?
Yes, the portal and knowledge base stay available around the clock, no matter your team's hours.
Is the customer's interaction history recorded?
Yes, every interaction is tied to the account, giving support full context.
Are the portal and knowledge base free?
Yes. They're free, and you only pay for infrastructure usage above US$20 a month.
Does this help reduce ticket volume?
Yes, articles in the public base answer repeat questions and cut part of the tickets before they even arrive.