Help desk and support (Zendesk, Freshdesk, Intercom)NEW
Connect your Zendesk, Freshdesk or Intercom and bring tickets to the contact’s side in the CRM. The rep stops negotiating blind with someone who has an open ticket, and support sees the commercial value of each customer. A ticket stops being an isolated event and becomes part of the relationship’s story. Integration in development now, in the bring-your-own-account model.
- Help desk tickets synced with the CRM.
- Each ticket tied to the matching contact.
- Sales and support looking at the same customer story.
Free in Sellio, you only pay for the machine
Ticket sync included: you only pay for the machine and your own help desk account.
Sales with context
The commercial team knows whether the customer has an open ticket before proposing the next step.
Support with priority
Support sees the account value and prioritizes those with the most at stake.
Churn on the radar
A critical ticket on a key customer becomes an alert for the team to act together, before losing the account.
Bring your own support account: credentials in the vault, the tool’s subscription is yours.
Vendor-neutral: Zendesk, Freshdesk and Intercom through the same bridge.
No CRM add-on: ticket sync is already included.
Support context before selling
Opening the contact, the rep sees open and resolved tickets. Nobody tries an upsell on someone frustrated by an unanswered ticket, and support, in turn, understands the size of the account it serves.
One story per customer
Tickets, deals and conversations live on the same contact. When support quickly resolves a strategic customer, everyone sees it; when a ticket becomes churn risk, the sales team is alerted.
- 1
Connect your Zendesk, Freshdesk or Intercom → vault.
- 2
Tickets start syncing with the CRM.
- 3
Each ticket is tied to the matching contact.
- 4
Sales and support work off the same customer story.
Renewal at risk
Before renewing, CS sees recent tickets and adjusts the approach to real satisfaction.
Upsell at the right time
The rep avoids offering to someone with an open issue and acts once support has resolved it.
Coordinated escalation
A severe ticket on a strategic account triggers sales and leadership, not just support.
Does it work with all three (Zendesk, Freshdesk and Intercom)?
Yes, it's vendor-neutral: all three go through the same integration bridge.
Is this integration ready yet?
It's in development right now, in the bring-your-own-account model.
Is it billed separately?
No, ticket sync is already included in the CRM, with no add-on.
How do tickets show up in the CRM?
Each ticket stays tied to the matching contact, alongside deals and conversations.
Do I need a separate support account?
You use your own Zendesk, Freshdesk or Intercom account; the credentials stay in the vault.
Does this help avoid upselling at the wrong time?
Yes, the rep sees open tickets before proposing the next step, avoiding offers to someone with an open issue.
Can support see the customer's commercial value?
Yes, support sees the size of the account it serves and prioritizes those with the most at stake.
Can a critical ticket become a churn risk alert?
Yes, a severe ticket on a key customer becomes an alert for the sales team to act before losing the account.
Does it help decide on contract renewal?
Yes, CS can see recent tickets before renewing and adjust the approach to real satisfaction.