Submission limits on public forms and portals
The CRM public pages (capture forms, conversational form, live chat, scheduling, partner and supplier portals) enforce a per-minute submission limit per source to protect your account from spam, abuse, and unwanted cost.
Every public CRM page (the ones any visitor reaches through a link, without logging in) enforces a per-minute submission limit. The limit is applied per source (the combination of the link/token and the sender IP address), so a single abusive visitor never affects the others or the rest of your operation.
When the limit is exceeded, the submission gets an HTTP 429 response ("too many requests") with a Retry-After header telling you how many seconds to wait before retrying. Legitimate submissions at human pace never hit the limit.
Where it applies
- Website capture forms (webform) and conversational form: about 10 submissions per minute per source.
- Public scheduling and partner-portal deal registration: about 10 per minute.
- Partner-portal comments, supplier-portal updates, communication preferences, and quote responses: about 20 per minute.
- Live chat (visitor messages): about 30 per minute, since it is more conversational.
If a customer or partner reports a 429 error during normal use, it usually signals a runaway script or automatic resubmission. Ask them to wait the time shown in Retry-After and resend once.