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This document applies to the customer relationship management software-as-a-service platform, websites, applications, APIs, software, documentation, dashboards, reports, artificial intelligence features, support, and related services made available by SellioCRM, LLC, a limited liability company.

For purposes of this document, "SellioCRM," "Company," "we," "us," and "our" mean SellioCRM, LLC. "Customer," "you," and "your" mean the person or entity accessing or using the Services. If you access or use the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization, and that organization is the Customer.

This document is incorporated into and forms part of the SellioCRM Terms of Service unless expressly stated otherwise.

This Cookie Policy explains how SellioCRM uses cookies, pixels, local storage, SDKs, tags, device identifiers, and similar technologies in connection with the Services.

1. What Cookies Are

Cookies are small files placed on a browser or device that help websites and applications remember information, operate securely, measure usage, improve performance, and personalize experiences. Similar technologies may perform comparable functions in websites, applications, emails, and integrations.

2. Types of Technologies We Use

• cookies
• local storage and session storage
• pixels and tags
• software development kits
• device identifiers
• log files and telemetry
• analytics and measurement tools
• consent management tools

3. Categories of Cookies

• Strictly necessary cookies: required to operate the Services, authenticate users, maintain sessions, secure accounts, prevent fraud, remember privacy choices, and enable core functionality.

Functional cookies: used to remember preferences, settings, language, region, and interface choices.

Analytics and performance cookies: used to understand usage, diagnose issues, measure performance, improve features, and evaluate reliability.

Security cookies: used to detect abuse, prevent unauthorized access, support logging, and protect the Services.

Billing and usage cookies: used to support account administration, usage metering, infrastructure billing, and fraud prevention.

Marketing and advertising cookies: used where applicable to measure campaigns, understand referrals, and deliver or evaluate marketing communications.

4. Why We Use Cookies

• provide and secure the Services;
• authenticate users and maintain sessions
• remember settings and preferences
• prevent fraud, abuse, spam, and unauthorized access
• analyze usage and improve performance
• measure infrastructure usage and operational metrics
• troubleshoot errors and support users
• comply with legal obligations and record privacy choices
• measure marketing and communications where permitted

5. Third-Party Cookies and Providers

Some cookies or similar technologies may be set by third-party providers that support hosting, analytics, security, customer support, payment processing, communications, email delivery, AI functionality, consent management, or marketing. These third parties may process information under their own terms and privacy policies or as service providers to SellioCRM.

6. Consent and Preferences

Depending on location and applicable law, SellioCRM may request consent before using non-essential cookies. Users may be able to manage cookie preferences through a cookie banner, settings interface, or browser controls. Strictly necessary cookies may not be disabled through SellioCRM controls because they are required for core functionality.

7. Browser Controls

Most browsers allow users to delete or block cookies. Blocking cookies may affect login, security, preferences, billing, analytics, and functionality of the Services.

8. Global Privacy Control and Opt-Out Signals

Where legally required, SellioCRM will honor recognized opt-out preference signals for activities covered by applicable privacy laws. Signal handling may depend on browser, device, region, and legal requirements.

9. Retention

Cookies and similar technologies may persist for session-based or longer periods depending on purpose, browser settings, provider settings, and applicable law.

10. Updates

SellioCRM may update this Cookie Policy from time to time. Updates will be posted or communicated through reasonable means.

11. Contact

Questions about cookies may be sent to legal@selliocrm.com.

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