Infrastructure plans and the free period
How SellioCRM billing works since September 16, 2026: 14 days of free access, then a per-user infrastructure plan. What changes, what does not, what happens when the period ends and how to choose a plan.
SellioCRM does not charge software licenses: you pay only for the infrastructure that runs your account. Since September 16, 2026 that infrastructure is offered as per-user plans (Starter, Professional, Enterprise and Ultimate), with a fixed price per user and the infrastructure of each plan included. The pay-as-you-go model was retired; the goal was to simplify.
The 14-day free period
Every account gets 14 days of full, free access, no card. Accounts created before September 16, 2026 count the period from that date, until September 30, 2026; new accounts count 14 days from sign-up. During the period, a notice at the top of every screen shows how many days are left and where to choose the plan.
What happens when the period ends
If no plan has been chosen, access to the system is paused: whoever signs in sees the Billing screen, with the plans, and nothing else. An administrator picks the plan right there and access is back immediately. Non-administrators see a note to contact the account administrator.
How to choose and pay for a plan
- Open Billing (or the notice screen itself, if access is already paused).
- Compare the four plans and click Subscribe on the one that fits your team.
- Enter the number of users and confirm. With no card on file, the system asks for one before charging.
- The plan is billed per user, once a year, up front. On confirmation, access is released immediately.
You can move up an edition or add users at any time, paying only the difference prorated for the time left. At the annual renewal you choose again: renew or change edition.
If you had a prepaid balance
Anyone who had deposited money under the old model does not lose it: the remaining balance (deposit minus the month's usage) becomes a credit that reduces the price of the first plan. The discount is shown when confirming the subscription.
AI usage within the plan
Each plan includes a monthly allowance of AI tokens. When you reach it, you decide under Billing: authorize billing the overage by actual usage, or let AI usage stop until the next cycle. We never charge without permission.
Weekly usage summary by email
- Open Settings, Usage.
- Use the Send weekly usage email switch to turn the send on or off.
- In the member list, click Include or Remove to choose who receives it.
Support plans
Along with the infrastructure plan you can add a human support plan (Priority Support, Success Support or Dedicated Success). It is priced per month per organization, regardless of the number of users, and runs for the same term as the plan: 12 months when added together with a subscription or renewal; added later, only the remaining months are charged (11 months left means 11 monthly fees). It ends with the infrastructure plan and renews with it unless you untick it at renewal. Upgrading the support plan mid-term pays the difference for the remaining months; there is no downgrade during the term. Everything is in Billing; Standard Support is included in every plan.
Payment methods: card, bank confirmation and Pix
The plan is charged right away on the card saved in Billing. If your bank asks for confirmation (3-D Secure authentication, common on Brazilian cards for international purchases), the bank's window opens on the same screen; complete the verification and the plan activates right after. If you close the tab midway, Billing shows a button to finish or cancel when you return. When the bank declines, the screen shows the reason the bank returned (for example insufficient limit or international purchases not enabled) and nothing is charged.
In Brazil you can also pay with Pix: choose "Pix" under Pay with, and the dollar amount is converted to reais at today's exchange rate. The QR code appears immediately and the plan activates as soon as the payment is confirmed, even if the page is closed. The QR code is valid for 24 hours. Pix requires the payer's details: name, e-mail and CPF or CNPJ, entered right below the "Pix" choice; without them the payment is not created.
If you decide not to continue, the same blocked screen offers the other way out: an administrator can close the organization in the Danger zone, confirming the organization name, the reason and a comment. Everything is erased permanently and cannot be recovered.
Seats and active people go together. The plan needs at least as many seats as there are active users: when you buy or change a plan, the number of seats starts at the number of active people and cannot go below it. If an account ends up with more active people than seats (for example, users created during the free period), access is paused until an administrator deactivates who no longer uses it or buys the missing seats, right on the blocked screen.