Parc installéNOUVEAU
La vente ne s'arrête pas à la livraison. Le parc installé enregistre ce que chaque client a en service : chaque équipement avec son numéro de série, sa date d'installation, sa garantie et son historique de service complet. L'après-vente ne dépend plus de celui qui s'en est occupé par hasard : vous ouvrez le compte et voyez ce qui est installé, ce qui est encore sous garantie et ce qui a déjà été entretenu. Cela devient un levier pour les renouvellements, la maintenance et les nouvelles ventes, le tout lié au client déjà présent dans votre CRM.
- Chaque équipement installé avec son numéro de série et sa date d'installation.
- Contrôle de garantie : ce qui est encore couvert et ce qui a expiré.
- Historique de service par équipement, toujours à portée de main pendant le support.
- The ticket points to the customer's equipment, the unit with its serial number, not just the model sold, and the equipment's history starts telling the service story.
- Downtime recorded by people, with availability, MTTR and MTBF over the window, and equipment with no downtime recorded read as unmeasured, never as 100%.
Gratuit dans Sellio, vous ne payez que la machine
The installed base comes built in. It is included in the per-user plan; you can try everything free for 14 days.
Un support sans chasse aux données
Ouvrez le compte, voyez ce qui est installé, la garantie et l'historique. Le support répond vite et juste.
Un renouvellement au bon moment
Avec la garantie en vue, vous proposez le contrat de renouvellement ou de maintenance avant l'expiration de la durée.
De nouvelles ventes à partir de l'existant
Savoir ce que le client a installé ouvre la conversation de montée en gamme et de remplacement sans partir de rien.
An availability contract you can actually check
When the contract has a target, the unplanned availability over the window is compared with it and the verdict comes out of the same calculation. Without a target there is no invented verdict.
Ce que le client a installé, bien en vue : fini de compter sur la mémoire du commercial.
Garantie sous contrôle : vous savez ce qui est couvert avant que le client ne le demande.
Un levier de renouvellement et de maintenance : chaque équipement est une prochaine conversation commerciale.
No telemetry and no dressed-up figure: downtime is recorded by people or from the ticket, and the screen says so instead of dressing the number up.
Chaque équipement client au même endroit
Chaque appareil ou produit installé est enregistré avec son numéro de série et sa date d'installation, lié au compte. Quand le client appelle, vous savez déjà ce qu'il possède, sans fouiller dans de vieux e-mails ou un tableur égaré.
Une garantie que vous suivez
Chaque équipement porte sa durée de garantie, vous voyez ainsi d'un coup d'œil ce qui est encore couvert et ce qui a expiré. Les décisions de support restent précises et les renouvellements de contrat arrivent au bon moment.
Un historique qui raconte l'histoire de l'équipement
Chaque intervention est enregistrée sur l'équipement lui-même, ainsi la prochaine maintenance part de ce qui s'est déjà passé, et non de zéro. L'après-vente devient une relation, pas un redémarrage.
The case is about this equipment
The customer calls saying the machine stopped and the next question is "which one?". On the ticket you pick the equipment from the customer's installed base, searching by serial number, which is how they identify it on the phone; only that customer's equipment can be linked, and a ticket with no customer offers no picker at all, and says why. A ticket is about one piece of equipment: an event that takes down ten machines is an incident, which already groups many tickets. Linking the same asset again repeats nothing; switching the asset undoes the previous link and records both sides in each equipment's history, because correcting a choice must not erase the trace that it existed. From then on the equipment's timeline tells the service story: case linked, unlinked and resolved sit next to the installation, the moves and the maintenance. The warranty (active, expiring, expired) and the service contract show up before you open your mouth to the customer, and moving the equipment records where it went, so the location history is the reading of those moves, not a field that forgets the past. On the account page and in the console, the account's equipment shows up with the risk of each unit.
Downtime, availability and life cycle
A contract promising 99% availability was a sentence; now it is a calculation. Downtime is opened and closed by people, or from the ticket, planned or unplanned: there is no telemetry and no machine signal here, and the screen says that out loud. The same equipment is never down twice at once, overlapping stoppages are merged before being added up (availability never goes negative), a stoppage that crosses the month counts in each month only that month's hours, and a stoppage in progress counts up to now, so the number does not improve on its own while the machine is down. Availability comes with the planned share separated from the unplanned one, because a maintenance window agreed with the customer is not a broken promise, and it is the unplanned share that is compared with the contract target. MTTR and MTBF stay empty without enough samples: an MTBF from a single failure is a guess dressed as a measurement. The life cycle has five states: active, in maintenance, in RMA, retired and written off; written off does not come back, because writing off is an accounting fact, and the way back is registering a new asset with the lineage of the old one. Replacing retires the old unit and creates the new one inheriting account, contract and location, with an event on each side pointing at the other. Criticality, age, repeated failures, coverage and measured availability add up to an explainable risk, and the engine states what it had to assume for lack of data. Next actions (end the downtime, close the open case, renew warranty or contract, schedule maintenance, propose a replacement) only appear when they can be acted on: maintenance is only suggested when you say how many months there are between services, and replacement only with a measured high risk, never by age alone.