Acceptable Use Policy

This document applies to the customer relationship management software-as-a-service platform, websites, applications, APIs, software, documentation, dashboards, reports, artificial intelligence features, support, and related services made available by SellioCRM, LLC, a limited liability company.

For purposes of this document, "SellioCRM," "Company," "we," "us," and "our" mean SellioCRM, LLC. "Customer," "you," and "your" mean the person or entity accessing or using the Services. If you access or use the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization, and that organization is the Customer.

This document is incorporated into and forms part of the SellioCRM Terms of Service unless expressly stated otherwise.

This Acceptable Use Policy governs how the Services may and may not be used. Customer is responsible for all use of the Services by its Authorized Users and by anyone accessing the Services through Customer's Account, credentials, systems, or integrations.

1. General Standard

Customer may use the Services only for lawful, authorized, and legitimate business purposes related to customer relationship management, sales operations, customer success, business development, account management, reporting, workflow automation, and related business activities.

Customer must not use the Services in a manner that harms, disrupts, compromises, overloads, degrades, misuses, or interferes with SellioCRM, the Services, other customers, third parties, providers, deliverability networks, or the integrity, availability, confidentiality, or security of any system or data.

2. Illegal, Harmful, or Abusive Use

Customer must not use the Services to engage in, facilitate, support, instruct, or conceal unlawful, harmful, fraudulent, deceptive, abusive, or tortious activity, including unauthorized access, identity fraud, credential theft, data theft, harassment, extortion, blackmail, unlawful surveillance, intellectual property infringement, privacy violations, consumer protection violations, or violation of contractual duties.

3. Security Abuse

Customer must not:

• attempt to gain unauthorized access to the Services or related systems
• probe, scan, test, attack, exploit, bypass, or circumvent the Services without SellioCRM's prior written authorization
• attempt to defeat authentication, authorization, rate limits, account restrictions, usage limits, billing controls, security controls, or monitoring controls
• introduce, upload, transmit, or store malware, ransomware, worms, trojans, logic bombs, exploit code, destructive scripts, or harmful payloads
• perform denial-of-service, credential stuffing, password spraying, brute force, scraping, automated abuse, or resource exhaustion attacks
• interfere with logging, monitoring, telemetry, integrity checks, abuse prevention, or incident response processes

4. Competitive Misuse and Reverse Engineering

Customer must not:

• reverse engineer, decompile, disassemble, or attempt to derive source code, object code, non-public APIs, schemas, prompts, algorithms, architecture, workflows, or internal methods;
• copy, frame, mirror, scrape, harvest, or reproduce the Services or any substantial portion of them
• use the Services to develop, benchmark, train, validate, improve, or commercialize a competing product or service
• monitor the Services for competitive analysis, availability benchmarking, feature comparison, performance testing, or market intelligence
• remove, obscure, or alter proprietary notices

5. Data and Content Restrictions

Customer must not submit, upload, store, or process content that Customer does not have the right to use, or that violates law, regulation, contract, privacy rights, confidentiality obligations, intellectual property rights, or third-party rights.

Customer must not submit regulated or highly sensitive data unless the applicable agreement expressly permits it. Prohibited or restricted data may include payment card data, protected health information, classified information, government secrets, export-controlled technical data, children's data, private keys, production passwords, seed phrases, access tokens, secrets, and other data not required for the intended CRM purpose.

Customer must minimize, redact, pseudonymize, or avoid sensitive data where feasible.

6. CRM Data and Communications Restrictions

Customer must not use the Services to maintain unlawfully obtained contact lists, purchased lists where use is unlawful or prohibited, harvested personal data, deceptive prospecting data, suppression-list violations, or data collected without required notice, consent, or lawful basis.

Customer must not misrepresent the source, accuracy, consent status, opt-out status, or permission status of leads, contacts, prospects, or communications.

Customer must not use CRM outputs, reports, dashboards, scores, forecasts, or AI outputs in a deceptive or misleading manner.

7. AI Feature Misuse

Customer must not use AI Features to generate, facilitate, or conceal unlawful, deceptive, infringing, abusive, discriminatory, harmful, unsafe, or privacy-violating activity.

Customer must not use AI Features to generate phishing, impersonation, fraudulent outreach, deceptive sales messages, unlawful profiling, unlawful automated decisions, or communications that violate applicable consent, opt-out, telemarketing, or anti-spam rules.

Customer must not attempt to reverse engineer, extract, copy, reconstruct, or bypass models, prompts, embeddings, training data, weights, system instructions, safeguards, or non-public methods.

8. Spam, Abuse, and Deliverability

Customer must not use the Services to send, coordinate, automate, or facilitate spam, unlawful marketing, deceptive messages, unsolicited bulk communications, harassment, phishing, malware delivery, impersonation, or abusive outreach.

Customer is responsible for sender identity, domain authentication, unsubscribe links, opt-out handling, bounce management, complaint rates, suppression lists, consent records, message content, and compliance with applicable communication laws.

SellioCRM may throttle, block, suspend, or terminate email, messaging, automation, domains, senders, integrations, or Accounts that create deliverability risk, provider risk, legal risk, reputational risk, or excessive complaints, bounces, or abuse reports.

9. Intellectual Property and Third-Party Rights

Customer must not use the Services to infringe, misappropriate, or violate intellectual property, publicity, privacy, confidentiality, database, contractual, or other rights of SellioCRM or third parties.

Customer must not upload third-party content, data, files, templates, or materials unless Customer has all rights and permissions required for use in the Services, including processing by subprocessors and AI providers where applicable.

10. High-Risk and Regulated Use

The Services are not designed for emergency communications, life-safety systems, critical infrastructure control, medical treatment, weapons systems, aviation, nuclear facilities, or other high-risk uses.

Customer must not use the Services to make final legally or similarly significant decisions about individuals, including employment, credit, housing, healthcare, education, insurance, or government benefits decisions, without appropriate lawful basis, human review, and safeguards.

11. Excessive Use and Platform Integrity

Customer must not use the Services in a manner that creates excessive load, excessive Infrastructure Charges, service degradation, unfair resource consumption, abnormal API traffic, abusive automations, excessive imports or exports, or disproportionate provider costs.

SellioCRM may apply quotas, rate limits, fair-use limits, technical controls, billing thresholds, throttling, or other restrictions to protect the Services and keep them sustainable within the allowances of each Edition.

12. Vulnerability Reporting

Customers and researchers may report suspected vulnerabilities to contact@selliocrm.com. Reports must be made in good faith, must avoid privacy violations, data destruction, disruption, extortion, public disclosure before remediation, and access to data beyond what is necessary to confirm the vulnerability.

13. Enforcement

SellioCRM may investigate suspected violations and may remove content, disable features, restrict usage, throttle traffic, suspend communications, suspend integrations, suspend Accounts, terminate access, report unlawful activity, or take other appropriate action.

Customer remains responsible for Infrastructure Charges, losses, claims, and damages arising from prohibited use.

14. Reporting Abuse

Abuse reports may be sent to legal@selliocrm.com. Reports should include relevant account identifiers, URLs, timestamps, message headers, screenshots, logs, and a description of the suspected abuse where available.

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