California Privacy

This document applies to the customer relationship management software-as-a-service platform, websites, applications, APIs, software, documentation, dashboards, reports, artificial intelligence features, support, and related services made available by SellioCRM, LLC, a limited liability company.

For purposes of this document, "SellioCRM," "Company," "we," "us," and "our" mean SellioCRM, LLC. "Customer," "you," and "your" mean the person or entity accessing or using the Services. If you access or use the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization, and that organization is the Customer.

This document is incorporated into and forms part of the SellioCRM Terms of Service unless expressly stated otherwise.

This document explains how SellioCRM approaches California privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA). It is provided for transparency and does not constitute legal advice.

1. Scope

This document applies where SellioCRM processes personal information subject to California privacy laws in connection with the Services.

2. Roles

Depending on the processing activity, SellioCRM may act as:

• a business for its own processing activities, such as account administration, billing, marketing, analytics, website operations, security, usage metering, and customer relationship management
• a service provider or contractor where SellioCRM processes Customer Personal Data on behalf of Customer under the Agreement
• a third party only where legally appropriate and disclosed

3. Service Provider and Contractor Commitments

Where SellioCRM acts as a service provider or contractor for Customer, SellioCRM will process Customer Personal Data only for business purposes described in the Agreement, will not sell or share Customer Personal Data, will not retain, use, or disclose Customer Personal Data outside the direct business relationship with Customer except as permitted by law, and will not combine Customer Personal Data with personal information from other sources except as permitted by the CCPA/CPRA.

4. Categories of Personal Information

SellioCRM may process categories of personal information such as identifiers, business contact information, account information, internet or electronic network activity information, commercial information, approximate geolocation based on IP address, support communications, professional or employment-related information, inferences related to product usage, infrastructure usage metrics, and Customer Content submitted by Customer.

5. Purposes of Processing

SellioCRM may process personal information to provide, secure, support, maintain, analyze, and improve the Services; manage accounts; process payments; measure usage and calculate Infrastructure Charges; provide communications; detect and prevent fraud, spam, abuse, or security incidents; comply with law; enforce agreements; and fulfill other purposes disclosed in the Privacy Policy.

6. California Consumer Rights

California consumers may have rights to know, access, delete, correct, opt out of sale or sharing, limit use and disclosure of sensitive personal information, and not be discriminated against for exercising rights, subject to legal limitations.

Requests may be sent to privacy@selliocrm.com. Where SellioCRM processes Customer Personal Data as a service provider or contractor, SellioCRM may refer the request to Customer.

7. Sale and Sharing

SellioCRM does not sell Customer Content. SellioCRM does not disclose Customer Content for cross-context behavioral advertising. If SellioCRM engages in activities considered a sale or sharing under California law, SellioCRM will provide required notices and opt-out mechanisms.

8. Global Privacy Control

Where required by law, SellioCRM will recognize Global Privacy Control or similar opt-out preference signals for activities covered by applicable law.

9. Sensitive Personal Information

SellioCRM does not use or disclose sensitive personal information for purposes requiring a right to limit unless required notices and choices are provided or an exception applies. Customer is responsible for sensitive personal information submitted in Customer Content.

10. Retention

Retention depends on the category of information and purpose of processing, including providing the Services, billing, tax, accounting, security, fraud prevention, legal compliance, backup, dispute resolution, and enforcement.

11. Authorized Agents and Verification

SellioCRM may require reasonable verification before fulfilling privacy requests and may require authorized agents to provide proof of authority as permitted by law.

12. Financial Incentives

SellioCRM does not provide financial incentives in exchange for the collection, sale, or deletion of personal information unless disclosed in a separate notice. Infrastructure billing, free usage allowances, and free core CRM access are part of the Services and are not intended as financial incentives for personal information.

13. Non-Discrimination

SellioCRM will not discriminate against individuals for exercising privacy rights, except as permitted by law.

14. Contact

California privacy inquiries may be sent to legal@selliocrm.com.