Australia Privacy Act

This document applies to the customer relationship management software-as-a-service platform, websites, applications, APIs, software, documentation, dashboards, reports, artificial intelligence features, support, and related services made available by SellioCRM, LLC, a limited liability company.

For purposes of this document, "SellioCRM," "Company," "we," "us," and "our" mean SellioCRM, LLC. "Customer," "you," and "your" mean the person or entity accessing or using the Services. If you access or use the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization, and that organization is the Customer.

This document is incorporated into and forms part of the SellioCRM Terms of Service unless expressly stated otherwise.

This document explains how SellioCRM approaches Australia's Privacy Act 1988 and the Australian Privacy Principles (APPs). It is provided for transparency and does not constitute legal advice.

1. Scope

This document applies where SellioCRM processes personal information subject to Australia's Privacy Act 1988 or the Australian Privacy Principles in connection with the Services.

2. Roles and Responsibilities

Depending on the processing activity, SellioCRM may handle personal information for its own business operations or on behalf of a Customer. Customer is responsible for determining whether it is an APP entity and for complying with obligations applicable to Customer's collection, use, disclosure, retention, security, and direct marketing involving personal information submitted to the Services.

3. Collection of Personal Information

SellioCRM collects personal information reasonably necessary for the Services and business operations, including account information, business contact information, usage data, infrastructure usage metrics, support communications, billing information, and Customer Content submitted by Customer.

Customer is responsible for ensuring that personal information submitted to the Services is collected lawfully and fairly and that required notices or consents have been provided or obtained.

4. Use and Disclosure

SellioCRM may use and disclose personal information to provide, secure, support, maintain, improve, and administer the Services; manage accounts and billing; measure usage and Infrastructure Charges; communicate with users; prevent fraud, spam, abuse, and security incidents; comply with law; enforce agreements; and fulfill other purposes described in the Privacy Policy.

SellioCRM may disclose personal information to service providers, subprocessors, vendors, professional advisors, authorities, and transaction parties as described in the Privacy Policy and applicable agreements.

5. Cross-Border Disclosure

SellioCRM is based in the United States and may disclose or transfer personal information to recipients in the United States and other countries. Where the Privacy Act applies, Customer is responsible for determining whether APP 8 or related cross-border disclosure requirements apply to Customer's use of the Services.

SellioCRM uses contractual, technical, and organizational safeguards designed to protect personal information processed in connection with the Services.

6. Access and Correction

Individuals may have rights to request access to and correction of personal information under the Privacy Act. Requests may be sent to privacy@selliocrm.com. Where SellioCRM processes personal information on behalf of Customer, SellioCRM may refer the request to Customer or assist Customer as required by the applicable agreement.

7. Security of Personal Information

SellioCRM implements commercially reasonable safeguards designed to protect personal information from misuse, interference, loss, unauthorized access, modification, and disclosure. Customer remains responsible for Customer-controlled security measures, including users, devices, credentials, connected systems, exports, and communications.

8. Retention and Deletion

SellioCRM retains personal information for as long as reasonably necessary for the purposes described in the Privacy Policy and applicable agreements. Customer controls retention of many categories of Customer Content and should export data before termination or account closure.

9. Direct Marketing

Where Customer uses the Services for direct marketing, Customer is responsible for complying with applicable direct marketing, consent, unsubscribe, spam, telemarketing, and privacy obligations. SellioCRM may send its own marketing communications where permitted by law and subject to opt-out rights.

10. Notifiable Data Breaches

SellioCRM will assess and respond to eligible data breaches as required by applicable law. Customer is responsible for assessing notification obligations arising from Customer's own use of the Services, Customer systems, Customer communications, exports, and integrations.

11. Complaints

Privacy complaints may be sent to privacy@selliocrm.com. SellioCRM will respond within a reasonable time. Individuals may have the right to contact the Office of the Australian Information Commissioner if unsatisfied with the response.

12. Contact

Australia Privacy Act inquiries may be sent to legal@selliocrm.com.